Professional Services & Support

Award-winning Professional Services & Support from Initium SoftWorks (ISW) ensure your technology investments are exceeding your expectations and adding value across the enterprise. Our problem-solving skills enable us to deliver support quickly and reliably.

At ISW, we strive to develop and sustain long-term relationships with our customers. We seek to understand your organizational objectives and align your technology investments with business requirements, best practices, and budget using a technology-agnostic approach.

By partnering with ISW, you can rely on our trustworthiness and our team’s deep expertise in leading Content Management and Process Automation platforms.

Hyland OnBase

In 2021, Hyland was named a Leader in the Gartner® Magic QuadrantTM for Content Services Platforms for the 12th year.

Hyland has awarded the ISW team with Diamond Honors for eight consecutive years. Winning Diamond Honors means ISW is being recognized for excellence in helping organizations to create more agile processes and to empower employees and connected customers through document management and content services for Hyland platforms, including OnBase.

The ISW team has over 14 years of experience with Hyland OnBase and is committed to delivering services and support for OnBase users.

Hyland OnBase document management and content services
DocuWare enterprise content management platform


ISW provides Professional Services and Support for users of DocuWare, a state-of-the-art enterprise content management (ECM) platform that allows businesses to transform digital and paper documents into useful, organized information.

Using an integrated system of software, cloud services, and mobile app technology for workflow automation, companies can search, share, and access the valuable information contained in their documents easily and precisely where and when they need it.


ABBYY was recognized as a Leader in the Everest Group Intelligent Document Processing (IDP) Products Peak Matrix Assessment 2022.

ISW’s certified engineers deliver Professional Services and Support for users of ABBYY Timeline and Intelligent Data Capture (IDC) platforms. The ISW team is a past winner of the ABBYY Partner of the Year Award. We can help customers leverage a variety of tools from the ABBYY portfolio to capture and process unstructured data, as well as track performance metrics.

ABBYY intelligent document processing
ElectroNeek process automation


ISW recently became a part of the ElectroNeek North American MSP Partner Network. As an MSP Partner, ISW is working to take process automation to the next level for customers with the ElectroNeek Robotic Processing Automation (RPA) technology.

ISW can use ElectroNeek’s disruptive, scalable, and innovative platform to simplify the integration of RPA solutions with third-party systems to increase our customers’ return on their investments.

Request a Professional Services & Support Consultation

Meet with a member of the ISW team to discuss how our services and support can help you realize your content management and automation goals and use your technologies optimally.