Initium SoftWorks LLC (ISW) Website Privacy Statement

Initium SoftWorks LLC (ISW) dba MTS Software Solutions is committed to protect your privacy and securely manage any personal information you share with us

Frequently Asked Questions about ISW Website Privacy Policies

If the Initium SoftWorks LLC (ISW) Privacy Policy has changed, how will I know?

If ISW changes this policy, ISW will post the revised policy here, along with the date of revision. If significant changes are made to the policy, ISW may also post a notice on our home page. Any changes will apply only from date of the revision. Amended dispute resolution provisions will not apply to any dispute of which the parties had actual notice as of the date of the amendment.

How can I contact Initium SoftWorks LLC (ISW), access to review and correct my data?

ISW strives to keep your personal information accurately recorded. We have implemented technology, management processes, and policies to help maintain data accuracy. ISW provides individuals with reasonable access to review and correct their personal information. If you wish to contact us, access, update or correct your personal information please contact us at any time via email or via our Subscription Management page. When you contact ISW please provide your name, address, any email address you have provided to ISW and a description of the circumstances under which you provided the data (for example, to register a product, to receive a newsletter, etc.). We will make reasonable efforts to incorporate as soon as practicable the changes in personal information that we maintain. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to data we maintain.

What is the Initium SoftWorks LLC (ISW) policy for children’s privacy?

ISW does not knowingly collect information from children under the age of 13 and its websites do not target children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.

How long does Initium SoftWorks LLC (ISW) retain my personal data?

ISW retains your personal information for as long as reasonably necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you.

How does Initium SoftWorks LLC (ISW) keep my personal information secure?

ISW takes seriously the trust you place in us. To protect against unauthorized access, misuse, disclosure, or alteration of your personal information, ISW employs appropriate physical, technical, and administrative measures. Physical security is in place to prevent unauthorized access to database equipment and hard copies of documents. Electronic security measures, such as firewalls, access restrictions, and encryption provide protection from hacking or other unauthorized access. ISW limits access to personal information to those persons in ISW’ organization, or as agents of ISW, who have a specific business purpose for maintaining and processing personal information and data.

How does Initium SoftWorks LLC (ISW) share my information?

ISW keeps your personal information confidential. We will not sell, rent or lease your personal information to others. Unless we have your permission, we will not use or share your personal information in a manner unrelated to the ones described at the time you provide the data. ISW engages service providers and suppliers (“agents”) to perform certain functions on ISW’s behalf. For example, these agents may deliver products to you, provide product service and support, maintain ISW information technology systems, and assist ISW with marketing and communication initiatives. Those agents will be permitted to obtain only the personal information they need to perform the services they are required to maintain the confidentiality of the information received on ISW’s behalf and are prohibited from using it for any other purpose. Some ISW products may be co-branded and offered in conjunction with another company. If you register products, both ISW and the other company may receive the information you provide. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on ISW; (b) comply with requests for information from police or government authorities, (c) protect and defend the rights or property of ISW (including the enforcement of our agreements); or (d) act in urgent circumstances to protect the personal safety of ISW employees or members of the public. ISW or its affiliates could merge with or be acquired by another business or their respective assets may be acquired. ISW will seek appropriate protection for personal information in these types of transactions.

Can I manage the information used (cookies) by Initium SoftWorks LLC (ISW) websites?

Yes, you can manage the cookies utilized by ISW websites. Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first and third party cookies. For more information on cookie management features available to you, search for “cookies” under your web browser’s Help menu.

What are “cookies”?

Cookies record information about your online preferences and allow ISW to tailor the websites to your interests. A cookie is a small amount of data, which often includes a unique identifier sent to your computer or mobile phone browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

What will happen if I disable cookies in my browser?

Although you can still access most cookies even if you choose to disable cookies in your browser. Some websites will not allow you to complete certain activities if cookies are disabled. We use multiple third parties to monitor web traffic, statistics, advertisement ‘click-through’, and other activities on ISW websites. Where authorized by us, such third parties may use cookies, our web log files, web beacons, and other monitoring technologies to evaluate use of our website. We also include web beacons in HTML-formatted e-mail newsletters in order to count how many newsletters (or particular articles, links, etc.) are being accessed.

What choices can I make about the use of my personal information?

You can choose not to allow us to use your personal information (Opt-out) for any or all of the following described marketing purposes by indicating your preference at the time of collection of your personal information or by contacting us as set out below. Regardless of your choice, to receive or not receive information that may be of interest to you, we will not disclose your personal information.

  • Periodic member letters
  • Promotional materials – information about products or services available from ISW and its affiliates.
  • Contests and surveys

To opt-out when completing an ISW online form, simply remove the checkbox from the choice to opt-out of a marketing purpose. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact us. We will inform you of the implications of withdrawing consent.

How does Initium SoftWorks LLC (ISW) use my personal information?

  1. By performing research and analysis ii. by eliminating the need for you repeatedly to enter the same information
  2. Fulfill your requests for information and commerce
  3. Register, service and support your products; correspondence may include: welcome letters, billing reminders, information on technical service issues, support announcements, and periodic member letters
  4. Provide you promotional materials – information about products or services available from MTS and its affiliates – customized to your interests and preferences.
  5. Allow you to participate in contests and surveys
  6. Improve ISW products, services and solutions
  7. Process your job application

How often will Initium SoftWorks LLC (ISW) review its compliance with its privacy policies?

ISW will regularly review compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this policy or ISW’s treatment of personal information by contacting us. When we receive written questions and concerns, it is ISW’s policy to contact the individual user regarding his or her concerns. We will investigate and attempt to resolve concerns regarding use and disclosure of personal information in accordance with the principles contained in this policy. Any concern that cannot be resolved through our internal processes will settle by arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable commercial rules and, as applicable, the Safe Harbor Principles. The exclusive location for such arbitration shall be in St. Petersburg, FL 33702. All decisions of the arbitrator(s) will be final and binding on the parties, which waive any right, to further appeal the arbitration award, to the extent an appeal may be lawfully waived.

What governs the Initium SoftWorks LLC (ISW) website privacy policies?

ISW adheres to the European Union’s and Switzerland’s Safe Harbor Principles administered by the United States Department of Commerce. More information about the U.S. Department of Commerce Safe Harbor Programs can be found at: http://www.export.gov/safeharbor/.

By using Initium SoftWorks LLC (ISW) websites and services, what am I agreeing to?

By using the ISW websites and services, you consent to the data practices described in this policy and any such transfer of data outside of your country. By using the ISW website, you signify your agreement to the terms and conditions of this Privacy Policy. If you do not agree to these terms and conditions, please do not disclose any personal information to the ISW website.

Where does Initium SoftWorks LLC (ISW) store my personal information?

Personal information collected on ISW websites and services may be stored and processed in the United States or any other country in which ISW or its affiliates, subsidiaries or agents maintain facilities.

Does the Initium SoftWorks LLC (ISW) privacy policies apply to links to other websites?

Some pages on the ISW websites may contain links to third-party web sites. ISW does not endorse and has no control over the privacy practices or content of such websites. We recommend you carefully read the privacy policies of each site you visit.

To what does the Initium SoftWorks LLC (ISW) Website Privacy Policy apply?

This privacy policy applies to all personal information collected by or submitted to ISW websites and services in the United States of America (or carefully selected third parties acting on ISW’s behalf). The privacy policies of ISW websites directed at non-U.S. residents may differ from this policy to reflect local site features and applicable law. ISW websites covered by this privacy policy include:

  1. www.mtssoftwaresolutions.com
  2. www.mts-software.net
  3. www.iswhub.com
  4. https://forms.zoho.com/initiumsoftworksllc/

When does Initium SoftWorks LLC (ISW) collect my personal information?

ISW collects personal information when:

  1. you make purchases of products or services;
  2. you register products online;
  3. you request support for a product;
  4. you request software downloads;
  5. you create a user account (login user name and password);
  6. you request information or materials (e.g., whitepapers or newsletters);
  7. you participate in surveys and evaluations;
  8. you participate in promotions, contests or giveaways;
  9. you apply for a job or submit your resume;
  10. you submit questions or comments to us.

Please note that personal information collected online is combined with information you provide ISW in other ways, such as through product registrations, service calls, or trade shows.

Can I choose not to provide my personal information?

You may choose whether or not to provide personal information to ISW. The notice we provide to you whenever ISW collects your personal information will explain the purpose of the collected data and should help you make this choice. If you choose to have a relationship with ISW, such as contractual or other business relationships, we will naturally continue to contact you in connection with that business relationship. ISW offers you the opportunity to choose whether your personal information is (a) to be disclosed to a non-agent third party or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by you. ISW will provide you reasonable mechanisms to exercise your choices at the data collection point or by using other methods. These choices are not applicable to communications from ISW primarily for the purpose of administering orders, contracts, support, product safety and security warnings, software updates, or other administrative and transactional notices.

Do I need to share personal information to browse Initium SoftWorks LLC (ISW) websites?

No, you do not need to share personal information to browse our website. If you choose not to provide your personal information, we request online, you can still visit most of ISW’s web pages, but you may be unable to access certain options, offers, and services that involve our interaction with you.

What personal information does Initium SoftWorks LLC (ISW) collect?

Your “personal information” is data that, by sensible standards, can be used to identify or describe you. The types of personal information collected may include (but are not limited to):

  1. your first and last name;
  2. your title and your company’s name;
  3. your home, billing, or other physical address (including street name, name of a city or town, state/province, postal code);
  4. your email address;
  5. your telephone number;
  6. (for job applicants submitting electronic information) your educational background, employment experience, and job interest;
  7. any other identifier that permits ISW to contact you;
  8. any information that ISW collects online from you and maintains in association with your account, such as your username and your password